Privacy Policy

At Verity Health Guide, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared when you visit our website, make a purchase, or contact us.

Information We Collect

When you visit our website, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address and telephone number
  • Order and transaction information
  • Device, browser and IP address information
  • Information about how you interact with our website
  • Communications you send to us

Payment information is processed securely through our payment providers. We do not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Provide order and tracking updates
  • Respond to questions and customer service requests
  • Process returns, refunds and disputes
  • Improve our website, products and services
  • Prevent fraud and protect our business and customers
  • Send marketing communications where permitted and in accordance with your preferences
  • Comply with applicable legal and regulatory obligations

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our website and improve your shopping experience.

Cookies and similar technologies may also be used for analytics, advertising and marketing purposes where permitted.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include payment providers, shipping and fulfilment partners, ecommerce platforms, analytics providers, marketing platforms and customer service providers.

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers or business.

International Data Processing

Some of our service providers may process or store personal information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes and complying with legal obligations.

Your Rights

Depending on applicable law, you may have the right to request access to or correction of personal information we hold about you.

You may also contact us if you have concerns about how your personal information has been handled.

To make a privacy-related request, please contact us using the details below.

Marketing Communications

If you have subscribed to receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You may still receive non-marketing communications relating to your orders, payments, deliveries or customer service requests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

Security

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.

The most recent version will always be published on this page.

Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

Verity Health Guide
Email: support@verityhealthguide.com