Terms & Conditions
These Terms & Conditions govern your use of our website and any purchases made through our online store.
Throughout these Terms, the terms “we”, “us” and “our” refer to Verity Health Guide.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions, together with any additional policies referenced on our website.
Please read these Terms carefully before using our website or placing an order.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products, website or services for any illegal or unauthorised purpose, nor may you violate any applicable laws while using our services.
You must not transmit viruses, malware or any other harmful code through our website.
We reserve the right to suspend or terminate access to our services where these Terms are materially violated.
2. General Conditions
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse, pricing errors, product unavailability or violations of these Terms.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
3. Information on Our Website
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur, including in product descriptions, prices, promotions, availability and delivery information.
We reserve the right to correct errors or update information where necessary, subject to applicable law.
4. Products & Services
Certain products may be available exclusively through our online store and may have limited availability.
We make reasonable efforts to display product images, colours, specifications and descriptions as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings or product variations.
We may modify or discontinue products and may limit quantities where reasonably necessary.
All purchases are subject to our Returns & Cancellations Policy and your rights under applicable consumer law.
5. Prices & Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, promotions and product availability may change from time to time.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have already placed, we will contact you where appropriate and provide available options in accordance with applicable law.
Payment must be completed using one of the payment methods available at checkout.
6. Orders
We reserve the right to accept, reject or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Incorrect pricing or product information has been displayed;
- We are unable to process your payment;
- Fraudulent or suspicious activity is detected; or
- The order violates these Terms.
If we cancel an order after payment has been received, we will provide an appropriate refund where required.
You are responsible for providing accurate and complete contact, billing and delivery information when placing your order.
7. Shipping & Delivery
Processing times, estimated delivery times and shipping information are outlined in our Order & Delivery Policy.
Delivery times displayed on our website are estimates unless expressly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays or periods of unusually high demand.
Nothing in this section limits any rights you may have under Australian Consumer Law.
8. Returns, Refunds & Cancellations
Returns, refunds, exchanges and order cancellations are handled in accordance with our Returns & Cancellations Policy.
Nothing in our Returns & Cancellations Policy or these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
9. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Competition and Consumer Act 2010 (Cth) or other applicable Australian laws where doing so would be unlawful.
Where a product has a major problem, you may be entitled to the remedies provided by applicable law. Other remedies may apply where a problem is minor.
10. Accuracy of Billing & Account Information
You agree to provide current, complete and accurate purchase and account information when placing an order.
You are responsible for ensuring that your email address, delivery address and other relevant information are correct so that we can process your order and contact you where necessary.
11. Third-Party Services & Tools
We may use or provide access to third-party services, tools and platforms to operate our store.
Your use of third-party services may also be subject to the terms and policies of those third parties.
We are not responsible for third-party websites, services or content except to the extent required by applicable law.
12. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the content, accuracy, privacy practices or operations of third-party websites. You should review the relevant terms and policies before using third-party websites or services.
13. Reviews, Feedback & User Content
If you voluntarily submit reviews, feedback, suggestions, photographs or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing or otherwise violates the rights of another person.
We may remove content that violates these Terms or applicable law.
Where you provide content for publication, you grant us a non-exclusive right to use, reproduce and display that content in connection with our business and services, subject to applicable law.
14. Personal Information
Your submission and our handling of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and disclose personal information.
15. Prohibited Uses
You must not use our website or services:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property or other legal rights;
- To transmit malicious software or harmful code;
- To collect personal information about others without authorisation;
- To spam, phish, scrape or otherwise misuse our website;
- To interfere with the security or operation of our website; or
- To provide deliberately false or misleading information.
We may restrict or terminate access to our website where these requirements are violated.
16. Disclaimer & Limitation of Liability
We aim to provide our website and services with reasonable care and skill.
To the maximum extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability, consumer guarantees or other rights where such exclusion or limitation is prohibited by Australian law.
17. Intellectual Property
Unless otherwise stated, the content available through our website, including text, graphics, branding, logos, photographs and website materials, is owned by us or used with permission.
You may not reproduce, distribute or commercially exploit our content without prior written permission, except where permitted by law.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
19. Termination
These Terms remain effective while you use our website or services.
We may suspend or terminate your access where you materially breach these Terms, misuse our services or engage in unlawful activity.
Any obligations or liabilities that arose before termination will continue where applicable.
20. Entire Agreement
These Terms, together with the policies referenced on our website, constitute the agreement between you and us concerning your use of our website and purchases from our store.
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
21. Governing Law
These Terms & Conditions are governed by the laws applicable to our business and, where applicable, the laws of Australia.
Nothing in these Terms limits any mandatory rights or protections available to consumers under Australian law.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The most current version will be available on this page.
Your continued use of our website after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.
23. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Verity Health Guide
Email: support@verityhealthguide.com
Website: verityhealthguide.com