Returns & Cancellations Policy
We want you to be satisfied with your purchase. If something isn't right with your order, please contact us and we'll be happy to assist you.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unopened and in its original condition and packaging. For hygiene and safety reasons, certain personal care, beauty and hygiene products cannot be returned once opened or used, unless the product is faulty, damaged, incorrectly supplied, or you are otherwise entitled to a remedy under applicable consumer law.
Before returning an item, please contact us at support@verityhealthguide.com. Do not send a return without contacting us first, as we will provide you with the appropriate return instructions and return address.
How to Request a Return
To request a return:
- Contact us at support@verityhealthguide.com within 14 days of receiving your order.
- Include your order number and the reason for your return.
- If the item is damaged, defective or incorrect, please include clear photos or other relevant information so we can assess the issue.
- Once your return request has been reviewed, we will provide you with the appropriate return instructions.
Please do not return products to the address shown on your original parcel unless instructed to do so by our customer service team.
Return Shipping
For change-of-mind returns, return shipping costs are generally the responsibility of the customer.
Depending on the product and fulfilment location, returns may need to be sent to an international return facility. We recommend using a trackable shipping service, as we cannot be responsible for return parcels that are lost in transit.
Where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.
Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.
Original shipping charges, where applicable, are generally non-refundable for change-of-mind returns.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at support@verityhealthguide.com with your order number and clear photos of the item.
We will assess the issue and provide an appropriate solution, which may include a replacement, refund or another remedy depending on the circumstances and your rights under Australian Consumer Law.
Exchanges
If you would like a different size, colour or variant, please contact us at support@verityhealthguide.com.
Exchanges are subject to product availability and return eligibility. In some cases, the easiest option may be to return the eligible item and place a new order.
Cancellations
If you wish to cancel or change your order, please contact us at support@verityhealthguide.com as soon as possible after placing your order.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
If your order has already been shipped, you may request a return after receiving it, subject to the conditions outlined in this policy.
Sale & Promotional Items
Change-of-mind returns for certain clearance or promotional items may be restricted where clearly stated at the time of purchase.
Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.
Contact Us
If you have any questions about a return, refund, exchange or cancellation, please contact:
Verity Health Guide
Email: support@verityhealthguide.com