Shipping policy
Shipping Policy
At Verity Health Guide, we aim to make your shopping and delivery experience as smooth and reliable as possible.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation by email.
Delivery Time
Our estimated delivery time within Australia is 5–15 business days after dispatch.
Please note that delivery times are estimates. Delays may occasionally occur due to circumstances outside our control, such as carrier delays, public holidays or unusually high order volumes.
Shipping Costs
We offer FREE Standard Shipping on orders within Australia.
Customers may also choose Insured Shipping for $4.95 AUD at checkout.
Order Tracking
Tracking information will be provided by email when available. Please allow some time after dispatch for tracking updates to become visible.
Incorrect Address
Please make sure your shipping details are correct before placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Lost or Delayed Orders
If your order appears to be significantly delayed or you experience an issue with delivery, please contact our customer support team. We will review the shipment and assist you with the appropriate next steps.
Contact Us
For questions regarding shipping or your order, please contact: